ITILV3 - Day 37

IT Operations Management

IT Operations Management performs and monitors daily operational activities and events.

Example: IT Operations Management comprises the staff in a NOC (Network Operations Center).

Operations Management objectives:

1 - Diagnose IT Operations failures quickly.
2 - Improve service and reduce costs.
3 - Maintain stable processes and activities.
When it comes to Brasil Operations Management and Área de Infraestrutura are the same thing.