quinta-feira, 19 de setembro de 2013

ITILV3 - Day 39


ITIL Service Lifecycle

The ITIL Service Lifecycle is a public framework and standard that defines the five stages that service goes through during its life -

Service Strategy, 
Service Design, 
Service Transition, 
Service Operation, 
and Continual Service Improvement.

All five stages of the ITIL Service Lifecycle are focused on the value the IT services deliver.

Value is the heart of the service concept. A service should always deliver Value to customers.

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