Deming Cycle
Goal: Steady, ongoing improvement.
Deming Cycle stages and activities:
1 - Plan - Plan for improvement, design or revise processes.
2 - Do - Implement the plan, manage the process.
3 - Check - Monitor, measure and review the processes.
4 - Act - Improve the processes
The Plan, Do, Check, Act (PDCA) Deming Cycle should be repeated over and over to implement Continual Improvement.
It's a very good surprise to find out that ITIL has PDCA. A very effective technique and very simple to understand too.
Nenhum comentário:
Postar um comentário