segunda-feira, 27 de maio de 2013

ITILV3 - Day24


Demand Management

1 - Coordinates supply with demand.
What's the difference between Analyzing, Anticipation and Coordination? If you analyze and anticipate aren't you coordinating?


2 - Analyzes customer patterns of business activity (PBA) -  
I think here comes the Big Data phenomena.

3 - Anticipates customer demand for services -
Big Data again, or a good administration of Data Ware House.

Nenhum comentário:

Postar um comentário