An Event is any significant change to an IT service or configuration item (CI).
Three categories of Events:
1 - Information - no action required.
2 - Warning - something is close to a pre-set performance threshold.
3 - Exception - something has exceeded a threshold and needs intervention.
The question is: information for who? warning for who? exception for who?
I understand the meaning of those three items. But I think it is too much theoretical.
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