sexta-feira, 21 de junho de 2013

ITILV3 - Day 29


Financial Management for IT Services

Three main activities:

1 - Budgeting

2 - Accounting

3 - Charging

Financial Management applies to all three service provider types:

1 - An internal service provider within a business unit

2 - An internal service provider that provides shared IT services to multiple units.

3 - An external service provider.

Well, according to ITIL budgeting, accouting and chargin are IT responsabilities. It means IT, when it comes to money, manages itself. Is that so?

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