sexta-feira, 21 de junho de 2013
ITILV3 - Day 29
Financial Management for IT Services
Three main activities:
1 - Budgeting
2 - Accounting
3 - Charging
Financial Management applies to all three service provider types:
1 - An internal service provider within a business unit
2 - An internal service provider that provides shared IT services to multiple units.
3 - An external service provider.
Well, according to ITIL budgeting, accouting and chargin are IT responsabilities. It means IT, when it comes to money, manages itself. Is that so?
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