ITIL is a Good Practice Framework for IT Service Management - it provides advice and best practices for the management of IT services.
Good Practices are best practices that work, are effective and have gained wide acceptance.
ITIL is successful because it provides value to both the business and the customer through its focus on service, value, and continual improvement of IT services.
In my opinion this explanation about good practices is completely unnecessary. The name is self explanatory.
Nenhum comentário:
Postar um comentário