ITILV3 - Day 27

Event Management activities:

1 - Event monitoring and detection
2 - Event notification and logging
3 - Event correlation.
4 - Event categorization

The Event Management process is responsible for setting performance thresholds and then monitoring the service to detect when the performance does not meet the threshold.

I understand the expression "performance thresholds", but I have doubts about cost benefit relation. How complex is to manage events with that point of view? Correlation? Let me tell you something. To manage correlation between events it's not easy task at all. I think this topic is very sophisticated one and, at the same time, one of the most difficult to implement.