Change Management process goals
1. Understand the impact of the changes.
Difficult task. It takes a lot of time and effort and a certain kind of talent.
2. Use standard methods and procedures.
What would be the standard methods? Is it the methods that company already has or the market standards?
3. Record changes to service assets and configuration items in the Configuration Management System (CMS)
This is really important! Record, or writing in general, is a habit we brasilians do not have. People are not accostumed to write FAQ's, for example.
In the "Microsfot world", the most popular CMS is sharepoint. But CMS like Wordpress and Joomla are also easy ways of keeping records of change.
The Change Management Process Owner is responsible for defining:
Key Performance Indicators (KPIS)
Change Management metrics
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