terça-feira, 16 de abril de 2013

ITILV3 - Day 7


Business Case

A business Case is used to make a decision regarding whether or not to support a business project, action, or task.

When is it used?
To justify a significant expenditure

What does it include?
Cost, benefits, options, and risks

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When it comes to Brazil, I believe that business cases are already very common, but the results are seldom disclosed to public domain. Why was it approved? Why was it rejected?

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