Goal: Ensure that service capacity is enough to meet the needs of the customer both now and in the future at an acceptable cost.
Capacity Mangement includes three subprocesses:
1 - Business capacity management - I don't understand this item as a IT assignment
2 - Service capacity management
3 - Component capacity management - Is it possible to differentiate Servcie capacity from Component capacity?
Capacity Management uses input from Demand Mangement to determine what services are required.
From who comes Demand Managment?
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