Goal: Make sure that the application has the necessary functionality to satisfy the businesse requirements.
Man, sometimes ITIL seems to me the science of the obvious....
Application Management responsibilities:
1 - Control the entire application lifecycle.
Really? Ok, ok. let's not be so harsh on ITIL. In Brasil controlling is not someting we already master. But I think it's perfectly possible to achieve this item.
2 - Decide whether to build or buy.
Whenever I hear this question,"build or buy?". There is a lot of people that tend to think that buy is always better than build.
Build
More dificult, indeed
You'll have to hire programmers or outsorce the development.
Find out requests, testing, fight with end users(some times...) and etc...
To build chez nous, we have to have knowhow and competence (two things that are becoming endangered species)
Buy
Outsorce your headache.
"You'll have a product that will fullfill all your desires" (irony)
My advice. Don't gather a crowd to decide something like that. 3 peoples, maximum, must be able to decide such important thing like that. After all, companies are not democracies, ok?
3 - Design and test application
If you decide to build, you're gonna have to design and test. In my experience the most dificult thing, at least for us brasilians, is the testing stuff. We have serious problems when it come sto test things. Why? An anthropologist could discuss this matter more accurately than me.
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