Approach
1 - What is the vision? - Determine goals and objectives.
A brasilian poet, Ivan Junqueira, once said that europeans, germans in particular, have the habit of constructing a WELTBILD. Once this WELTBILD, this vision about things is built, they start march ahead without doubts. All of that because the have a WELTBILD very well defined.
Is this something that we already have total command? No. Unfortunately no.
But is never too late. Let's start in our generation to build this WELTBILD.
2 - Where are we now? - Assess current baseline.
In general people have no major difficult to understand where they are.
3 - Where do we want to be? - Define measurable targets.
This is the trick question. Good managers and directors are able to answer that.
4 - How do we get there? - Underpin according to service improvement plan.
OMG! More and more trick questions! Well you must be carefull on this matter. Are you going to gather a lot of o people and then decide what must be done, or only one person is capable of such chalenge? Both strategies are valid.
5 - Did we get there? - Gather measurement and metrics from Sercie Operation.
Huuummmm, I don't think somebody will have nerve to say somehting like "That's it! We made it!". Nowadays savoring success is almost a sin. But if I were you, and if I knew that that goals were achived I would say "We made it!" (yes, I'm in favor of savoring success)
6 - How do we keep the momentum going? - Assimilate the changes.
Now I'm gonna tell you something that we shock you. If you have the power to decide things, why don't start diminishing the turnover to a minimium. No, better, why don't you eliminate turn over for good?! THAT'S GONNA KEEP THE MOMENTUM GOING!!!!! AAAAHHHHRGGGGGG!!!!!
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