Availability Management is responsible for meeting the IT Service availability requirements as stated in the
Service Level Agreement (SLA).
Availability Management Proactive Activities:
1 - Identify vital business functions (VBFs) - ok
2 - Design availability - What does it mean? Design process to be executed when something goes wrong?3 - Risk assessment - This can be very annoying. People tend to list thousands of risks, but they never have the possible solution to them.
Availability Management Reactive Activities
1 - Analyze and measure - I'm sorry but these two actions can be applied to everything. And in what planet is analyse a reactive action?
2 - Monitor and report - Is this a reactive activity? Are you sure?3 - Failure and unavailability analysis.
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