A Configuration Item (CI) is any element (hardware, SLAs, software, services, facilities, or documentation) that is managed by Configuration management as part of the delivery of an IT service.
In other words, CI is everything. Chocolate, coffee, shades, telephones, iphone, paper clip, pens, pencils, erasers, lamp, tie they are all CI!
Any CI can be an element of multiple CIs simultaneously
OK.
Documenting the relationships between CIs assists with:
1 - Evaluating the impact and cause of incidents (feasable)
2 - Evaluating the impact of planned changes. (more or less)3 - Planning and design a service change (huuummmm, difficult)4 - Planning a software upgrade. (feasable)
The four items above seem to me almost impossible to implement if they are to be documented. You know, I alwasy think about Brazil context. Those 4 items seem to me very sophisticated techniques wich I don't believe brazilian companies will consider important to apply on daily basis. In the beggining ok, but thinking on long term, huuummmm, je ne crois pas.
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