A change process model includes:
1 - Steps to be followed (in order)
I use to write steps on my e-mails. Sometimes people don't like this method of communicate things, but it's very useful.
2 - Responsibilities - who does what -
Well, this is more difficult to achieve. Let's be honest. How many times you found people willing to take responsabilities? And how many times you found people experts in doging the bullet?
3 - Escalation procedures -
Be carefull with that. In general scalate is not a synonym of solution. Frequently when you scalate a problem it gets worse.
4 - Measures of performance and quality -
This is alwasy a "drama". Performance tools use to be very expensive, so the measures use to be mannual, therefore innacurate.
5 - Timeframe for step completio.
I know few project managers able to planned a timeframe and accomplish what was scheduled. But it's no impossilbe, ok?
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